Spruce

How Spruce Streamlines Healthcare Workflows

Spruce is a comprehensive platform designed for secure, HIPAA-compliant communication between healthcare providers and patients. It replaces scattered phone calls, texts, faxes, and video chats with one unified system that works on mobile and desktop. For medical teams, this means faster coordination, fewer missed messages, and built‑in compliance tools that simplify daily operations.

Unified Clinical Communication Hub

Instead of juggling multiple apps and devices, healthcare professionals can manage all patient interactions from a single team inbox. The platform supports secure messaging, two‑way SMS, e‑fax, and video calls, all while automatically logging every interaction for audit purposes. Providers can also bring existing phone numbers or acquire new lines, with advanced features like phone trees, secure voicemail transcription, and call routing. This integration reduces administrative overhead and helps clinics maintain continuous care even after hours.

Tools Designed for Medical Teams

Team collaboration is built into the core of the software. Shared inboxes, private notes, @‑paging, and referral sharing allow doctors, nurses, and support staff to work together without leaving the app. Panel management features let users tag contacts, upload patient lists, and send bulk messages securely. Automated scheduling adjusts the phone system and messaging according to business hours, so patients always reach the right person at the right time.

Patient‑Focused Experience

For patients, the app remains free and provides a simple way to connect with their healthcare team. They can receive video calls, exchange secure messages with image sharing, and get notifications for any new activity. No complicated setup is required—patients just need an invitation from their provider to join. This lowers barriers to telemedicine and keeps sensitive health information protected.

Automation and Workflow Optimization

Repetitive tasks are handled automatically within the platform. Providers can create saved message templates, schedule future deliveries, and set up auto‑responses for common questions. Pre‑visit clinical questionnaires adapt to each patient’s needs, streamlining intake and screening before a video appointment. These automation features free up staff time and help clinics focus on what matters most: patient care.